STORE POLICIES
Thank you for shopping with RIDEWILD!. Please read our payment policy below
to understand how your payment is processed securely.
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**1. Accepted Payment Methods**
We accept the following payment options:
- Online Banking / FPX via Hit.Pay
- Paypal, Credit & Debit Cards (Visa, MasterCard)
- Manual Bank Transfer (upon request)
- Cash on Delivery (selected areas, upon request)
**2. Secure Payment Gateway**
All payments are processed securely through Hit.Pay, which is PCI-DSS compliant
and uses industry-standard encryption (SSL) to protect your payment data.
**3. Payment Confirmation**
After a successful payment, you will receive:
- An email confirmation
- A receipt or payment reference number
If you don’t receive confirmation within 30 minutes, contact us at ridewild.kl@gmail.com or WhatsApp +60124630420.
**4. Failed Transactions**
If your payment fails:
- Check your bank/card balance
- Try again using another method
- Contact us for manual assistance
**5. Refunds & Disputes**
Please refer to our **Refund & Return Policy**. If you notice unauthorized or incorrect charges, contact us immediately.
**6. Currency & Charges**
All payments are processed in [e.g. MYR – Malaysian Ringgit]. We do not charge additional processing fees, but your bank may apply foreign exchange fees if using a non-MYR account.
For any payment-related issues, feel free to contact our support team via:
📧 [ridewild.kl@gmail.com] | WhatsApp: [+60124630420]
**PAYMENT GATEWAY & PAYMENT POLICY**
Thank you for shopping with RIDEWILD! Below is everything you need to know about how we handle shipping:
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**📍 SHIPPING AREAS **
We ship throughout Malaysia and selected international destinations. If you don’t see your country listed at checkout, feel free to contact us.
**⏱ PROCESSING TIMES**
All orders are processed within 1–3 business days (excluding weekends and holidays). You'll receive a confirmation email once your order is shipped.
**🚚 DELIVERY TIMES & COURIERS**
- **West Malaysia**: 2–4 business days via PosLaju or J&T
- **East Malaysia**: 3–7 business days via PosLaju
- **International**: 7–14 business days (via DHL or others, depending on location)
Please note that delays may occur during festive seasons or due to courier disruptions.
**💰 SHIPPING FEES **
- **Flat Rate**: RM10 for West Malaysia, RM15 for East Malaysia
- **Free Shipping**: For orders over RM150 (Malaysia only)
- **International Rates**: Calculated at checkout based on destination & weight
**📦 TRACKING INFORMATION **
Once your order ships, we’ll email you a tracking number. You can check the status on the courier’s website.
**❗ SHIPPING DELAYS OR PROBLEMS **
We’re not responsible for courier delays, but we’ll help track and resolve issues if they occur. If your parcel hasn’t arrived within the expected time, contact us at [email/WhatsApp].
**🕐 ORDER CUT-OFF TIME **
Orders placed after 12 PM will be processed the next business day.
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If you have any questions, contact us at ridewild.kl@gmail.com or WhatsApp us at +60124630420. We're happy to help!
**SHIPPING**
**RETURN & REFUND**
We want you to love what you buy from us. If you’re not satisfied, we’re here to help.
**RETURNS**
- You have **14 days** to return an item from the date you received it.
- To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by a proof of purchase
**NON-RETURNABLE ITEMS:**
- Sale items
- Custom or personalized products
**RETURN SHIPPING**
- Customers are responsible for return shipping costs unless the item was faulty or incorrect.
- We recommend using a trackable shipping method.
**REFUNDS**
- Once we receive your item, we’ll inspect it and notify you of the status.
- If approved, your refund will be processed to your original payment method within 5–7 business days.
- Shipping costs are non-refundable (unless due to our error).
**EXCHANGES**
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us.
**HOW TO START A RETURN**
Email us at [ridewild.kl@gmail.com] with your order number, reason for return, and photo (if needed).
We'll guide you from there.
Questions? Contact us anytime at ridewild.kl@gmail.com or WhatsApp +60124630420.
WARRANTY DISCLAIMER
All products sold by RIDEWILD! are provided “as is” and without warranties of any kind,
either express or implied, unless explicitly stated otherwise.
We do not guarantee that the product will meet your expectations or be free from errors or defects.
Any use of the product is at your own risk.
**WHAT'S NOT TO COVERED:**
- Damage caused by misuse, accident, modification, or unauthorized repair
- Normal wear and tear from regular use
- Improper storage, handling, or installation
- Failure to follow product instructions
RIDEWILD! shall not be liable for any incidental, indirect, or consequential damages resulting from the use or
misuse of our products.
If you have questions about product care or concerns about your purchase, contact us at ridewild.kl@gmail.com.
PRIVACY POLICY
YOUR DATA SECURE
At RIDEWILD!, your privacy is important to us. This policy outlines how we collect, use,
and protect your personal information when you visit our website or make a purchase.
**1. What We Collect**
When you place an order or register on our site, we may collect:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information (processed via secure payment gateway)
- Device and browsing data via cookies
**2. How We Use Your Information**
We use your data to:
- Process and deliver your orders
- Communicate with you (e.g., order updates, promotions)
- Improve our website and services
- Prevent fraud or abuse
**3. Cookies and Tracking**
We use cookies and similar tools (like Google Analytics or Facebook Pixel) to analyze
website traffic and behavior. You can disable cookies in your browser settings.
**4. Third-Party Sharing**
We may share necessary information with trusted third parties like:
- Delivery companies
- Payment processors (e.g., Stripe, PayPal)
- Marketing platforms (e.g., email services, Meta Ads)
We never sell your personal data.
**5. Data Protection**
We use secure systems and encryption to keep your data safe.
Payment details are not stored on our servers.
**6. Your Rights**
You have the right to:
- Access or correct your personal data
- Request deletion of your data
- Opt out of promotional emails at any time
**7. Contact Us**
If you have questions about your data or this privacy policy, contact us at:
📧 [ridewild.kl@gmail.com]
📞 [+60124630420]
Last updated: [5/8/2025]
© 2022 by RIDEWILD KUALA LUMPUR.